Refund policy

1. Subscriptions

Cancel a monthly or yearly subscription any time on the app’s Plan page (“Invoices & subscription”). It no longer renews and the plan works until the end of the paid period. A started period is not refunded, except in the cases in section 3.

2. One-time year-end close

This is digital content supplied right after payment. Before paying you ask for it to be supplied at once and acknowledge that you then lose the right of withdrawal. It is therefore not refundable, except in the cases in section 3.

3. When we always refund

• you were charged twice or the wrong amount;
• the plan could not be activated after payment and we did not fix it within 7 days of your message;
• eBalansas does not work as described and we did not fix it within 30 days of your message – we refund a proportionate part, or the whole last payment for a material defect;
• a change materially worsened a feature that matters to you (Terms, section 7).

4. How to ask

Write to [e-mail] with the company or personal code, the payment date and the invoice number. We reply within 14 days and return the confirmed amount to the same payment method within 14 days, at no cost. After a full refund the plan may no longer be used.

5. If you are a consumer

eBalansas is meant for business. If you nevertheless buy as a consumer (for non-business purposes), you may withdraw from a subscription within 14 days of the contract without giving a reason. As you asked for the service to start at once, we refund the amount paid minus a proportionate part for the time until withdrawal. For the one-time year-end close this right does not apply once you agreed to lose it before paying.

Model notice: “Beyond Words Technologies, LLC, [e-mail]. I hereby withdraw from the contract for the eBalansas plan [plan] ordered on [date]. Name: [ ]. Company or personal code: [ ]. Date: [ ].”